Greg Clay: Balancing the equation

The proper goal for any healthcare provider is to improve the value of care to the patient, where value is measured in terms of patient outcomes/satisfaction and pounds spent. To accurately manage value therefore, it is necessary for both the costs and the outcomes to be measured at the patient level. But for some, there is a clear and irreconcilable dichotomy between cost containment and patient satisfaction, so to consider both within the context of ‘value' is incongruous. The dichotomy...