PDG launches IP claims guide

Stress claims focus

Cameron Roberts
clock • 2 min read

The Protection Distributors Group (PDG) has launched a guide aimed to help financial advisers understand income protection (IP) claims for stress.

The guide has been published in response to reports from advisers that have seen IP claims denied due to bereavement and work-related stress. It focuses on three areas: business development manager (BDM) and frontline staff messaging; reviews of T&Cs and policy summaries; and considerations on language and exclusions. Work-related stress was highlighted by the PDG, the organisation said it should not be used as an example when BDMs talk about claims. This is because work-related stress claims are often awarded on a case-by-case basis, as opposed to a blanket approval process. It also ...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Insurer

30% increase for RedArc bereavement support

30% increase for RedArc bereavement support

Counselling appropriate in 42% of cases

Cameron Roberts
clock 02 December 2024 • 2 min read
The COVER Review: Provider updates, Get Britain Working and FCA in hot water

The COVER Review: Provider updates, Get Britain Working and FCA in hot water

Week commencing 25 November 2024

COVER
clock 29 November 2024 • 1 min read
Women's health in crisis: Vitality

Women's health in crisis: Vitality

Less that 25% of women hit exercise targ

Cameron Roberts
clock 28 November 2024 • 2 min read