PDG launches IP claims guide

The guide has been published in response to reports from advisers that have seen IP claims denied due to bereavement and work-related stress. It focuses on three areas: business development manager (BDM) and frontline staff messaging; reviews of T&Cs and policy summaries; and considerations on language and exclusions. Work-related stress was highlighted by the PDG, the organisation said it should not be used as an example when BDMs talk about claims. This is because work-related stress claims are often awarded on a case-by-case basis, as opposed to a blanket approval process. It also ...