94% of insurance counselling appointments accessed by employees: ABI

More customers are using health services through protection

Jaskeet Briah
clock • 4 min read

Insurers arranged 1.2 million mental health counselling and therapy appointments in 2022, of which 94% were accessed through a workplace scheme, the Association of British Insurers (ABI) has found.

In the ABI's latest report, Growing Demand – increased use of health and protection services in 2022, the association collected data on how many people used insurance provided by their employer to access health services, finding that 192,000 of the 200,000 people who used mental health counselling and therapy services did so using workplace insurance. Of the 1.8m people who accessed healthcare through either health or protection insurance in 2022, 75% relied on workplace provided schemes to do so. The ABI said this highlights the crucial role of the employer in protecting the health of t...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Group Protection

Over-50s bearing brunt of long-term worklessness

Over-50s bearing brunt of long-term worklessness

Department for Work and Pensions figures

Jaskeet Briah
clock 30 January 2026 • 3 min read
The COVER Review: Broker results, workplace health and PMI

The COVER Review: Broker results, workplace health and PMI

Week commencing 19 January 2026

COVER
clock 23 January 2026 • 1 min read
L&G sees growth in online group protection applications

L&G sees growth in online group protection applications

Online renewals up 144% year-on-year

Jaskeet Briah
clock 22 January 2026 • 2 min read