MorganAsh partners with FWD Research on customer vulnerability

FWD Research conducts specialist surveys across a firm's client base to help understand the prevalence of vulnerability. MorganAsh said this aligns with the MorganAsh Resilience System (MARS), its vulnerability tool for brokers, offering a two-stage vulnerability evaluation framework to help firms to meet the vulnerability requirements of Consumer Duty. Martin Grimwood, consumer duty lead, FWD Research, said: "By combining two different but complementary approaches, the framework ensures that clients can first identify how prevalent different vulnerabilities are within a customer base...