First critical illness claim paid under Guardian cover upgrade

Guardian stated that the promise forms a "central part" of its strategy to secure better customer outcomes, by treating existing customers in the same way as new ones. The promise means Guardian will check a claim against both the critical illness definitions that the customer bought, as well as the critical illness definitions for new customers, and to pay out if the claim is valid under either. The claimant originally took out cover with Guardian in July 2019, when its definition of Parkinsons was: "A definite diagnosis by a UK Consultant Neurologist of idiopathic Parkinson's dis...