Vitality has found that symptoms of anxiety and depression among members declined as much as 40% following conversational artificial intelligence (AI) care through a pilot of the Wysa app.
The insurer piloted the app among 60,000 UK VitalityHealth members that were offered access to Wysa Premium for one year to improve their mental wellbeing, after being screened as "likely" to need mental health support. During the onboarding stage, each member's anxiety and depression scores were measured through standardised clinical questionnaires - GAD-7 for generalised anxiety disorder and PHQ-9 for depression. According to Vitality, "statistically and clinically significant improvements" were witnessed in the mental health assessment scores after 28 days, across all the different...
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