Aviva has announced that it has expanded the number of staff that intermediaries will be able to self-serve renew to 250 through its group protection platform, Aviva Group Protection Online (AGPOL).
The insurer detailed that as part of series of changes to the platform, including a new area where intermediaries can view all Aviva schemes they have on risk with 3-250 lives, which schemes are due for renewal and which renewals are in progress. Aviva claimed that the updates mean renewals can now be completed in around 30 minutes, down from a previous time of up five days. Other changes comprise an improved search functionality incorporating policy number, company name or scheme anniversary date, an option to add or remove policy members manually if there are fewer than 20 members (...
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