Calls to EAPs rose 50% in 12-months: Zurich UK

November 2021 saw highest call volume

Hemma Visavadia
clock • 1 min read
Calls to EAPs rose 50% in 12-months: Zurich UK

The number of group protection customers who tapped into their Employee Assistance Programme (EAP) grew by 50% between 2021 and 2020, according figures from Zurich UK.

Analysis of group protection consumer data, during the period 1 Jan 2020 - 31 December 2021, found that November 2021 recorded the highest volume of helpline calls made over the period, which could be associated with high Covid-19 rates and the emergence of the Omicron variant, Zurich suggested. During the month, calls made via EAP's were up 16% from the previous month and almost double (98%) the number made in November 2020. Zurich reported that anxiety was the top reason for seeking help...

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