Calls to EAPs rose 50% in 12-months: Zurich UK

Analysis of group protection consumer data, during the period 1 Jan 2020 - 31 December 2021, found that November 2021 recorded the highest volume of helpline calls made over the period, which could be associated with high Covid-19 rates and the emergence of the Omicron variant, Zurich suggested. During the month, calls made via EAP's were up 16% from the previous month and almost double (98%) the number made in November 2020.   Zurich reported that anxiety was the top reason for seeking help with call volumes, increasing 67% on the previous year, other reasons including staff wanting ...