Consumers lack understanding of protection products: MetLife

One in five haven’t heard of income protection

John Brazier
clock • 2 min read

New research from MetLife UK has found the extent to which consumers do not understand protection products, despite many requiring cover.

The survey of 2,000 UK adults found that around one in five (19%) of people had never heard of income protection, while a similar percentage (20%) may have heard of the product but did not know what it covered. Levels of critical illness cover comprehension similar, with 16% of respondents having never heard of it and 18% unsure of what it covers. Knowledge of life and health insurance is more widespread according to the survey results, with only 7% and 9% respectively unaware of the products, but understanding of what the policies cover is incomplete, at 12% and 14% for life and heal...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Individual Protection

Zurich pays out £360m in 2024

Zurich pays out £360m in 2024

Claims statistics

Cameron Roberts
clock 19 August 2025 • 2 min read
The COVER Review: H1 results, NHS waiting list and economic inactivity

The COVER Review: H1 results, NHS waiting list and economic inactivity

Week commencing 11 August 2025

COVER
clock 15 August 2025 • 1 min read
Cost of living remains top concern for UK households

Cost of living remains top concern for UK households

NHS ranked second

Jaskeet Briah
clock 15 August 2025 • 2 min read