Insurance brokers must connect with market on relationships: CII

A report from the Chartered Insurance Institute's (CII) New Generation Broking Group has recommended brokers build on existing good practice by educating consumers about the products and services available. The New Generation group, comprised of rising stars from the broking profession, warned this action was vital to "tackle the increased risk of policies being voided, cancelled, claims only partially paid or not paid at all, and previous payments even being recalled." The report recommends that insurance brokers focus on key areas when communicating with and educating customers on t...