Mental Health & Wellbeing 360: 'Underwriting journeys need to move with the times'

Context is king

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Mental Health & Wellbeing 360: 'Underwriting journeys need to move with the times'

Advisors need to have knowledge of customer mental health stories in order to provide the right protection or signposting, which automated systems cannot incorporate, says panel

The story behind the mental health condition is essential to help advisers determine which insurer might be best placed to provide the right cover, but automated underwriting journeys don't necessarily allow for this, said Kathryn Knowles, managing director at Cura Financial Services, speaking as part of a panel debate at the COVER Mental Health & Wellbeing 360 conference. The panel, which also included Lisa Balboa, business develpoment actuary at Hannover Re and Pacific Life Re's head of underwriting...

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