Protect Line to implement AI technology to identify vulnerable customers

Life insurance broker Protect Line is to adopt emotion-detecting speech analytics technology to identify vulnerable customers. The speech analytic software, based on artificial-intelligence technology, is being developed in collaboration with solutions provider Avoira as part of the speech and text analytics platform, Xdroid. Protect Line, which has already implemented the platform for automated analytics for regulatory and compliance operations, states the vulnerability detection tool will cover approximately 90 different categories of vulnerability.    These include caring respon...