AI-based speech analytics to be introduced by broker to cover 90 different vulnerability categories
Life insurance broker Protect Line is to adopt emotion-detecting speech analytics technology to identify vulnerable customers. The speech analytic software, based on artificial-intelligence technology, is being developed in collaboration with solutions provider Avoira as part of the speech and text analytics platform, Xdroid. Protect Line, which has already implemented the platform for automated analytics for regulatory and compliance operations, states the vulnerability detection tool will...
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