FCA issues mandatory travel insurance signposting

Industry response

Adam Saville
clock • 4 min read

Firms selling travel insurance will have to signpost consumers with pre-existing conditions to specialists

The Financial Conduct Authority (FCA) has introduced new requirements to help consumers with more serious pre-existing medical conditions (PEMCs) navigate the travel insurance market. The changes require firms to signpost certain consumers with PEMCs to a directory of specialist providers, which the Money and Pensions Service (MaPS) will develop alongside the FCA for summer 2020. Firms offering retail travel insurance must implement the new requirements by 5 November 2020 and will be required to include the details of the directory on their website within 30 days of becoming aware of ...

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