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  • Regulation

PFS on FCA guidance: 'Serving vulnerable clients not a one-off process'

‘Vulnerability comes in many forms’

Keith Richards: "The FCA's paper reminds us that rising to the challenge of vulnerability is not a one-off process."
Keith Richards: "The FCA's paper reminds us that rising to the challenge of vulnerability is not a one-off process."
  • Sophie King
  • 24 July 2019
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FCA said it wants to see firms doing the right thing for vulnerable consumers and have that embedded in their culture

In response to the FCA's guidance on vulnerable customers, the Personal Finance Society has told advisers that rising to the challenge of serving vulnerable clients cannot be a "one-off process". PFS chief executive officer Keith Richards (pictured) said there is no single approach to take for vulnerable clients because "vulnerability comes in many forms". On Tuesday (23 July) the regulator published a 41-page piece of guidance for businesses on how to treat vulnerable customers better. In...

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