FCA confirms deadline for PPI complaints

Adds new grounds for complaints

clock • 2 min read

The Financial Conduct Authority (FCA) has set a deadline before which new payment protection insurance (PPI) claims must be brought for 29 August 2019.

The regulator will run a two-year consumer communications campaign from August 2017 to help consumers decide whether or not to bring a claim. It has also made final rules on how firms should handle complaints based on a Supreme Court judgment in Plevin v Paragon Personal Finance Ltd (Plevin). This gives consumers new grounds to complain if the provider failed to disclose the commission it received for the sale. The FCA said it will require all firms to write to previously rejected complainants who are eligible to complain in light of Plevin in order to explain the new basi...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Regulation

UK unemployment rate continues to stall in August

UK unemployment rate continues to stall in August

Economic inactivity at 21.1% in May to July 2025

Michael Nelson
clock 16 September 2025 • 3 min read
The COVER Review: A budget on the horizon, private healthcare and product launches

The COVER Review: A budget on the horizon, private healthcare and product launches

Week commencing 1 September 2025

COVER
clock 05 September 2025 • 1 min read
Autumn Budget 2025 set for 26 November

Autumn Budget 2025 set for 26 November

Investment and reform

Cameron Roberts
clock 03 September 2025 • 3 min read

Loading page