Atos will work in partnership with Aegon to improve business processes and customer experience for its 500,000 protection customers.
The agreement with Aegon will see Atos managing all aspects of the customer journey from initial underwriting through to claims management for its individual protection offering, which comprises a full portfolio of life assurance, critical illness, disability and income protection products. The company also unveiled plans to significantly grow its Business Process Services (BPS) financial services sector business line in the UK&I. Stephen Crosbie, protection director at Aegon, said "I'm really excited to have Atos on board as we plan a digital transformation programme to improve our c...
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