MIFID: LifeQuote expects protection advice calls to be recorded

Advisers will have to record all phone calls under incoming Markets in Financial Instruments Directive (MiFID II) rules, the Financial Conduct Authority (FCA)said in its latest consultation paper. Initially, the regulation will only apply to investments, though the broader more generic regulatory requirements for all financial services follow a similar line, regardless of subject area. LifeQuote believes this rule will be replicated elsewhere in financial advice, including mortgage, pension and protection advice. LifeQuote began recording all calls over 9 years ago in the expectati...