Text mining: The next frontier of underwriting technology

2020 was a year of learning for all of us. Covid-19, furlough, banana bread and how to wear face masks all adding to the ‘Things That I Learned From 2020' list. Beyond that, many people used the time back from the commute to re-engage with a fitness regime or tried to pick up a language - Duolingo is still sending me daily reminders to practise my Portuguese. But when I heard about Text Mining I said: "Ooooh that sounds clever." My late dad gave me the same response when I first described email to him. I was a bit embarrassed.  The trouble is financial services is an industry where we...