Failures in the trusts solution are damaging consumer trust in protection, writes Ruth Gilbert
Customer engagement, increasing consumer trust and embracing the rise of insuretech have risen up the priority list, which generally bodes well for the future of the industry and gives us lots of interesting new directions to pursue. By contrast, picking away at the tired old thorny issue of how to make trusts work is admittedly less appealing. Indeed everything to do with trusts is arguably the opposite of engaging for almost everyone involved. As has so often happened in the past, it is...
The HAC, London
'Our past has been rife with some very poor intermediary practice'
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At The HAC, London