Future Proof: Customer survey results revealed

At Future Proof, we recently surveyed our client base to better understand the difference between their perception vs reality. This covered their thoughts on the claims process and how people view insurers when it comes to paying claims. We asked policyholders a series of simple online questions, 941 customers completed the survey, a record number of respondents this year, and we have analysed the results. Here are the highlights: Over half of all respondents believe that less than 90% of claims are paid - when the reality is that over 90% are paid.  Despite insurers publishi...