Consumer trust is one of most important issues for the insurance sector today but, while everyone is keen to build and increase it, how do you actually measure it? Melissa Collett assesses the options
Consumer trust is one of most important issues for the insurance sector today and yet it remains one of the least understood. It is recognised by the regulator as a key component of good corporate culture and it underpins a number of other topics, such as accessibility and vulnerable customers. Everyone is keen to build and increase it - but how do you actually measure it? Consumer trust is an elusive concept that is not easily amenable to black-and-white definitions. In insurance terms, it can...
The Financial Ombudsman Service (FOS) will maintain its current funding model for the next financial year despite recognising it is unsustainable in its current form.
The FCA has confirmed that, while businesses will have to identify certified staff from day one under the Senior Managers & Certification Regime (SM&CR), they will have a year to complete fitness and propriety assessments.
Scott Cadger runs through the four most common reasons people give for not taking out critical illness cover - and some suggestions on how advisers can offer reassurance on each in conversations with clients
The Financial Ombudsman Service (FOS) has sought to provide clarity regarding any potential confusion over the products advisers should recommend to clients to cover a decreasing loan or mortgage.