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Service

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FSA grants banks extension on PPI complaints

The FSA has agreed to temporary arrangements for Barclays, Lloyds Banking Group and RBS to handle Payment Protection Insurance (PPI) complaints.

clock 13 June 2011 • 1 min read

Service

Poor lifestyle choices cost £17.7bn per year - Bupa

Briton's lifestyle choices are costing the NHS, employers and themselves £17.7bn a year, according to new research from Bupa.

clock 25 May 2011 • 2 min read

Service

Bright Grey and Scot Prov amalgamate sales teams

In the first of a series of planned announcements over the next six weeks, Bright Grey and Scottish Provident have revealed their sales teams will be promoting each others products.

clock 18 May 2011 • 1 min read

Service

Video - In Conversation with... Trevor Matthews

COVER magazine in conversation with Friends Life's CEO Trevor Matthews

clock 06 May 2011 • 1 min read

Service

Comparison sites biggest threat to insurance brokers

Around two thirds of insurance brokers have highlighted price comparison sites as their greatest challenge, according to a new survey.

clock 06 May 2011 • 1 min read

Service

Medicals Direct eyes NHS business

Insurance service provider Medicals Direct has applied to register as an NHS service provider under the Health and Social Care Act.

clock 12 April 2011 • 1 min read

Individual Protection

OLP Connect site 'improved' - L&G

Legal & General has announced "improvements" to its online quote and apply system OLP Connect.

clock 21 March 2011 • 1 min read

Service

Aviva redesign for customer's Get Active website

Aviva has boosted services on its Get Active website for Aviva's private medical insurance (PMI), cash plan and group risk customers.

clock 21 March 2011 • 1 min read

Service

Best doctors - new online customer service

Best Doctors has launched a new website service for its members.

clock 01 March 2011 • 1 min read

Service

FSA complaints data criticised but firms can do more

Insurance and investment companies could reduce their complaints significantly by improving their administration and customer service, according to a complaints survey.

clock 14 January 2011 • 2 min read
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