“I've always refused to be coerced, or bullied or coward by institutions”
“It's okay to have a personality and to speak out”
“When a claim is paid it's such an incredible feeling of achievement”
“I've helped to influence the way the industry sees people with mental health”
“It's about what people can achieve when they work together”
“I’ve been talking truth to power in our market since 1998”
“Being brave enough to try things and fail will push the industry forward”
“We try to treat every client as though they're a member of our family”
“By the very nature of what we do, we are challenging the industry”
“What motives me is that we have to put protection on the agenda at all levels”