Adviser / Broking

Third acquisition under Aviva ownership

Two thirds would not accept overly lengthy delays

Distribution, technology and underwriting

To deliver northern ambitions

Best wishes for 2024!

Provider service quality, claims timescales and Consumer Duty

Internal succession planning model could be set for a radical overhaul

'Regulator is to be congratulated for grasping the nettle'

Can improved service also drive increased sales?

'At just 62 pages it's a mere novella compared to most of the watchdog's output'