Feature

“That's make or break for many customers”

“That's not the kind of flexibility in this day and age that we should be offering”

“Protection needs to be an easier purchase”

“There is something bigger at play here for society”

“Embrace the fact that you don't know everything”

Product flexibility, accessibility and supporting advisers

Distribution, technology and underwriting

Provider service quality, claims timescales and Consumer Duty

Consumer Duty, cost of living and consolidation

"Customers put life cover on the back burner because they take their lifestyles for granted"