TCF

Leaving aside the politics, can private insurance help to solve the problem of looking after the elderly? Jason Hurley puts the case.

Intermediaries have called for more clarification from providers on gender-priced rates.

LifeSearch has recently released a code of conduct it would like all protection sellers to adhere to. Should there be such a code and what does it say about this market that it should originate from an intermediary rather than a provider?

A shadow minister has claimed the FSA's Treating Customers Fairly (TCF) initiative has failed to adequately protect consumers.

IFAs have claimed providers of individual protection products consistently fail to meet their expectations in dealing with existing business, Defaqto said.

Sesame and Bankhall have launched an online client feedback service to network members and directly authorised customers.

Several clients have come to me with queries about existing mortgage payment protection insurance (MPPI) and PPI policies. I don't have the time to read all the policy documentation, but given the current situation in the PPI market for Treating Customers...

If there is a lesson to be learnt from the South African Zimele standard, it is to have product standards not standard products. Greg Becker explains

In recent years providers have concentrated on the underwriting elements of customer service. Rhys Dudding asks whether the other end, claims, is now ripe for an overhaul

Paul Avis makes the case for protecting individuals being best served through employer sponsored support