Bailed-out Lloyds Banking Group has made a £3.2bn provision for the cost of mis-selling payment protection insurance (PPI), driving the bank to a loss in Q1.
Poor knowledge of the system of lasting powers of attorney (LPA) has left many pensioners seeking long-term care facing delays and other problems, solicitors say.
In September the Financial Ombudsman Service (FOS) published company specific complaints data for the first time while the ABI has published company aggregated data.