claims handling

The COVER Review: Regulatory updates, adviser reports and new product lines

Regulation

The COVER Review: Regulatory updates, adviser reports and new product lines

Week commencing 23 February 2026

clock 27 February 2026 • 1 min read
FCA publishes regulatory priorities for insurance

Regulation

FCA publishes regulatory priorities for insurance

86% of consumers have at least one general insurance or pure protection product

clock 24 February 2026 • 2 min read
FCA responds to Which? super complaint

Regulation

FCA responds to Which? super complaint

Expansion of insurance work in 2026

clock 18 December 2025 • 2 min read
The rise of declines

Critical Illness

The rise of declines

What the industry can learn from case studies

clock 24 January 2025 • 3 min read
National Friendly marks one year with Healix Health

Individual PMI

National Friendly marks one year with Healix Health

Partnership anniversary

clock 07 October 2024 • 1 min read
Nearly nine in 10 claims handlers impacted by distressing claims: CII

Insurer

Nearly nine in 10 claims handlers impacted by distressing claims: CII

CII urges insurers to provide training on vulnerable customers

clock 07 February 2024 • 2 min read
Insurtech Spotlight: Zelros

Technology

Insurtech Spotlight: Zelros

“The insurance industry has a long way to go to become a customer centric industry”

clock 29 September 2023 • 2 min read
Advisers utilised fewer protection providers and products in 2021

Adviser / Broking

Advisers utilised fewer protection providers and products in 2021

Defaqto Protection Services Review 2022

clock 16 February 2022 • 4 min read

Marketing

COVER Feature: A bold claim

Publishing paid claims stats, customer care and using personal stories

clock 05 March 2019 • 7 min read