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    • Upcoming events
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      Claims and Underwriting Innovation Forum 2021

      COVER Claims and Underwriting Innovation Forum will investigate the most innovative claims and underwriting practices driving the protection and health insurance market forward. It bears repeating; at the heart of every policy is a human being. As technologies advance and digital capabilities expand, it is crucial that the needs of the customer do not get lost along the way. A personal touch must remain at the centre of every interaction an individual has with an insurance company, either directly or through an intermediary. Hence, this journey is about evolution not revolution.28th April, Digital Conference

      • Date: 28 Apr 2021
      • Virtual Conference, Digital Conference
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      Access to Insurance Webinar: Write it, refer it… don’t ignore it

      Access to insurance has been one of the protection industry’s primary focus points since BIBA introduced the agreement to help make protection insurance more widely available in January last year. While much good work has been done to further the cause, there is still a long way to go before signposting can be considered as a common practise. This webinar, in partnership with Royal London and featuring a cross-section of expert speakers, will examine some of the key elements of protection insurance signposting, including the role of communication between insurers and intermediaries, how industry participants can access the right information to signpost effectively, and the growing recognition of mental health challenges for access to insurance.

      • Date: 05 May 2021
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      Health Insurance Live 2021

      The COVER Health Insurance Live event will examine how the health insurance industry is mobilising for change both during the pandemic and beyond: How have health insurers responded the many challenges brought about by the Covid-19 crisis and what’s next for the market? What opportunities are out there for healthcare intermediaries and how can they make the most out of rising private medical insurance (PMI) demand? As part of this fully interactive digital conference experience, we will also be introducing the Recognising Healthcare Innovation Awards, a new set of awards to commemorate the leading players of the health insurance sector.

      • Date: 30 Jun 2021
      • Digital Conference, Digital Conference
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      COVER Recognising Healthcare Innovation Awards 2021

      COVER is pleased to announce the launch of its first ever healthcare awards. The Recognising Healthcare Innovation Awards celebrate the best the health insurance industry has to offer across personal achievements, new propositions and campaigns, and innovative approaches to healthcare during the ongoing pandemic. Presented in conjunction with the inaugural COVER Health Insurance Live event, the six award categories are now open for submissions and will be reviewed by a panel of industry expert judges, with the winners announced during an online ceremony at the end of the conference.

      • Date: 30 Jun 2021
      • Digital Awards, Digital Awards
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Bright Grey

Royal London: The rebrand story so far
Royal London: The rebrand story so far

The names of Bright Grey and Scottish Provident will soon vanish as they adopt the Royal London moniker. Jennifer Gilchrist explains how providing quality customer service will remain the company's sole aim

  • Income Protection
  • 14 January 2016
Bright Grey completes rebrand to Royal London

Bright Grey has now rebranded to Royal London as the mutual confirmed it would move to a single protection business bringing together ‘the best elements of the Bright Grey and Scottish Provident brands' by the end of the year.

  • Income Protection
  • 30 November 2015
Bright Grey upgrades critical illness cover

Bright Grey, part of the Royal London Group has upgraded its critical illness cover (CI), alongside incorporating the ABI's statement of best practice for CI.

  • Critical Illness
  • 15 September 2015
CIExpert: Bright Grey updates CI definitions

Bright Grey is the latest insurer to upgrade its plan at the same time as it adopts the revised ABI model wordings that must be effected by 31st December 2015, CIExpert has said.

  • Critical Illness
  • 14 September 2015
Royal London paid nine out of ten IP claims in 2014

Royal London has revealed that it paid out on 90% of Income Protection (IP) claims in 2014, with a total payout of over £3.2m.

  • Income Protection
  • 01 June 2015
LifeQuote introduces suite of STIP policies

LifeQuote has introduced a suite of short term income protection (STIP) policies to support their existing income protection (IP) panels.

  • Income Protection
  • 01 June 2015
Opinion: Why the condition counting game is nonsensical

Alan Lakey picks holes in the insurer practice of 'condition counting' in critical illness policies.

  • Critical Illness
  • 29 April 2015
Bright Grey: Two-thirds of customers 'value' second medical opinion

Research from Bright Grey has found that almost two thirds (63%) of people would take a second medical opinion if it was offered when receiving a diagnosis from a medical professional.

  • Individual Protection
  • 26 March 2015
Face-to-face second opinions from Bright Grey

Bright Grey is to extend its Helping Hand service to include a second medical opinion which will be available face-to-face within the UK.

  • Critical Illness
  • 16 February 2015
Royal London admits Bright Grey and Scot Prov were 'tired' propositions

The CEO of Royal London has admitted that the insurance group's protection providers had 'tired' propositions in revealing a sharp fall in new protection business.

  • Insurer
  • 12 February 2015
F&TRC adds family income benefit to research tools

Family income benefit has been added to the Finance & Technology Research Centre's (F&TRC) Quality Analyser research tool.

  • Adviser / Broking
  • 20 November 2014
F&TRC launches new tool for protection advisers

The Finance & Technology Research Centre (F&TRC) has launched a tool for advisers, the Quality Analyser Research and Panel Selection comparison service for protection.

  • Adviser / Broking
  • 11 November 2014
New protection falls 29% - Royal London results

Royal London Group has seen a fall in the protection side of its business of 29%, offset by rises in its pension business.

  • Individual Protection
  • 06 November 2014
CIExpert assesses Bright Grey's CI policy

CIExpert has given its verdict on Bright Grey's critical illess (CI) policy revamp citing its children's cover improvement as a notable change.

  • Critical Illness
  • 29 September 2014
Bright Grey upgrades CI definitions

Bright Grey is to revamp its critical illness (CI) cover by improving definitions around the five most common reasons for claim.

  • Individual Protection
  • 29 September 2014
Royal London changes as rebrand progresses

Royal London has continued to make changes to its protection offering for intermediaries as it moves towards a single unified brand across the business.

  • Critical Illness
  • 23 September 2014
Royal London profits up on CIS acquisition and new business surge

Royal London's operating profits for 2013 were up to £346m, with new business accounting for £70m of the gains.

  • Individual Protection
  • 01 April 2014
How's the IP armoury?

As the economy improves, there is anecdotal evidence some advisers are neglecting income protection. Ian Smart argues the opposite should be the case.

  • Income Protection
  • 25 February 2014
Trusts: A streamlined service

Protection markets are seeing a new wave of technology and innovations from which advisers can benefit. Ian McKenna highlights a trust service.

  • PMI
  • 20 February 2014
Market views: Does brand matter?

Royal London recently announced a major re-branding exercise with the future scrapping of two of its most well-known brand names, Scottish Provident and Bright Grey. Does ‘brand awareness' matter among clients or consumers when it comes to picking a particular...

  • Group Protection
  • 19 December 2013
No shift in numbers with insurance - Bright Grey

With state benefits under pressure, many families continue to have neither savings nor insurance to cope for significant periods of time, should they lose income, Bright Grey has confirmed.

  • Marketing
  • 15 November 2013
Royal London protection lines to remain as rebrand accelerated for advisers

Advisers will see Royal London's brand change for Bright grey and Scottish Provident up to a year and a half before the public, the mutual has said.

  • Insurer
  • 24 October 2013
Royal London confirms single brand strategy

Royal London has confirmed it plans a single master brand for its UK life, pensions and investment businesses.

  • Insurer
  • 24 October 2013
Bright Grey expands own occupation cover with new IP product

Bright Grey has launched a new income protection (IP) product which will offer the majority of customers an own occupation definition.

  • Income Protection
  • 14 October 2013
123

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Swiss Re: Group risk grows 3.6% during pandemic year
Amanda Kerr: Focus on the here and now to protect clients' future health
Amanda Kerr: Focus on the here and now to protect clients' future health
Covid dominates The Exeter's IP pay outs in 2020
Covid dominates The Exeter's IP pay outs in 2020
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