The names of Bright Grey and Scottish Provident will soon vanish as they adopt the Royal London moniker. Jennifer Gilchrist explains how providing quality customer service will remain the company's sole aim
Bright Grey has now rebranded to Royal London as the mutual confirmed it would move to a single protection business bringing together ‘the best elements of the Bright Grey and Scottish Provident brands' by the end of the year.
Bright Grey, part of the Royal London Group has upgraded its critical illness cover (CI), alongside incorporating the ABI's statement of best practice for CI.
Bright Grey is the latest insurer to upgrade its plan at the same time as it adopts the revised ABI model wordings that must be effected by 31st December 2015, CIExpert has said.
Royal London has revealed that it paid out on 90% of Income Protection (IP) claims in 2014, with a total payout of over £3.2m.
LifeQuote has introduced a suite of short term income protection (STIP) policies to support their existing income protection (IP) panels.
Alan Lakey picks holes in the insurer practice of 'condition counting' in critical illness policies.
Research from Bright Grey has found that almost two thirds (63%) of people would take a second medical opinion if it was offered when receiving a diagnosis from a medical professional.
Bright Grey is to extend its Helping Hand service to include a second medical opinion which will be available face-to-face within the UK.
The CEO of Royal London has admitted that the insurance group's protection providers had 'tired' propositions in revealing a sharp fall in new protection business.
Family income benefit has been added to the Finance & Technology Research Centre's (F&TRC) Quality Analyser research tool.
The Finance & Technology Research Centre (F&TRC) has launched a tool for advisers, the Quality Analyser Research and Panel Selection comparison service for protection.
Royal London Group has seen a fall in the protection side of its business of 29%, offset by rises in its pension business.
CIExpert has given its verdict on Bright Grey's critical illess (CI) policy revamp citing its children's cover improvement as a notable change.
Bright Grey is to revamp its critical illness (CI) cover by improving definitions around the five most common reasons for claim.
Royal London has continued to make changes to its protection offering for intermediaries as it moves towards a single unified brand across the business.
Royal London's operating profits for 2013 were up to £346m, with new business accounting for £70m of the gains.
As the economy improves, there is anecdotal evidence some advisers are neglecting income protection. Ian Smart argues the opposite should be the case.
Protection markets are seeing a new wave of technology and innovations from which advisers can benefit. Ian McKenna highlights a trust service.
Royal London recently announced a major re-branding exercise with the future scrapping of two of its most well-known brand names, Scottish Provident and Bright Grey. Does ‘brand awareness' matter among clients or consumers when it comes to picking a particular...
With state benefits under pressure, many families continue to have neither savings nor insurance to cope for significant periods of time, should they lose income, Bright Grey has confirmed.
Advisers will see Royal London's brand change for Bright grey and Scottish Provident up to a year and a half before the public, the mutual has said.
Royal London has confirmed it plans a single master brand for its UK life, pensions and investment businesses.
Bright Grey has launched a new income protection (IP) product which will offer the majority of customers an own occupation definition.