How AI and voice technology can provide the answer to insurance fraud

According to the Association of British Insurers (ABI), payouts for bereavement, illness, and injury claims topped £18.6 million a day in 2021, with a record £6.8 billion paid out during the course of the year. The protection insurance industry is in greater need than it ever has been, but it is also subject to an increasing amount of fraud. Across the insurance industry, more than 89,000 fraudulent claims were detected, however, despite that eye-watering number, that figure is believed to be only the tip of the iceberg, with millions of other cases going undetected.  Current fraud detec...