Firms doing "the right thing" won't fear Consumer Duty: Nikhil Rathi

FCA chief executive speech

John Brazier
clock • 1 min read
Firms doing "the right thing" won't fear Consumer Duty: Nikhil Rathi

The head of the Financial Conduct Authority (FCA) has detailed that firms that are engaged in the right behaviours won’t be afraid of the impending Consumer Duty.

During a speech delivered at the Peterson Institute for International Economics in the United States yesterday (14 July), FCA chief executive Nikil Rathi said that the regulator is aiming to "break new ground" with the guidelines to ensure all financial services firms are measuring the "actual impact of their services and product suitability" on the end consumer. "Selling someone the right product, easily understandable with suitable customer service is hardly controversial but, too often,...

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