Skills and knowledge gap amongst 'biggest challenges' for the year, CII warns

Hybrid working, Covid and Brexit also top factors

clock • 1 min read
Skills and knowledge gap amongst 'biggest challenges' for the year, CII warns

Almost one third of insurance professionals have identified a skills and knowledge gap to better serve customers as one of the biggest challenges they face in the year ahead, according to a recent Chartered Insurance Institute (CII) survey.

A survey of 280 insurance professionals found that the impact of Covid-19 and Brexit-related issues, which have already caused business interruption, will also be significant hurdles they face at work in 2022. However, a recent social media poll of 975 CII members conducted in December reported that one in five respondents felt that regulation, such as changes to product pricing practices, will be the "most significant" obstacle needing to overcome in the next 12 months. Furthermore, roughly...

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