IFW report highlights adviser skills clients seek

'Client goals and dreams'

clock • 3 min read

The initiative for financial wellbeing (IFW), a non-profit organisation launched in 2019, has published a white paper that investigates what clients look for in a financial adviser and why they do so.

The report, sponsored by Aegon, looked at the factors clients believe to be the most important in financial advisers.  "The standard view of the financial planning role is usually associated with performing financial projections or selling financial products," the IFW said. "However, this view ignores the central and most valuable role of financial planning, which is helping clients identify long-term objectives and counselling them in financial and sometimes non-financial issues." The report found the most sought-after competency of an adviser was trust. It suggested trust is correla...

To continue reading this article...

Join COVER for free

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

Insurance an appealing market for graduate careers: FREE

Insurance an appealing market for graduate careers: FREE

38% thinking of leaving due to poor public perception

Cameron Roberts
clock 13 January 2026 • 1 min read
2026 adviser predictions: Underwriting and pricing

2026 adviser predictions: Underwriting and pricing

"Let's get back to a market where we have outliers and that is seen as a good thing"

Jaskeet Briah
clock 13 January 2026 • 5 min read
Jensten Insurance Brokers joins amii

Jensten Insurance Brokers joins amii

New broker member

Cameron Roberts
clock 13 January 2026 • 1 min read