Paul Roberts: How to treat vulnerable customers

'Failing to address protection adds clients' vulnerability'

clock
Paul Roberts, head of protection, Old Mutual Wealth
Image:

Paul Roberts, head of protection, Old Mutual Wealth

Old Mutual Wealth's head of protection talks us through what he learnt from a recent string of seminars

Whether it is the providers who deal on a daily basis with vulnerable claimants or financial planners who are advising clients to take out protection to mitigate becoming vulnerable in the future, the protection industry has and always will be on the frontline of dealing with vulnerable customers. With two FCA occasional papers on vulnerable customers already issued and a consultation paper due imminently, processes for identifying and dealing with vulnerable customers are expected to beco...

To continue reading this article...

Join Cover

  • Unlimited access to real-time news, key trend analysis and industry insights.
  • Stay on top of the latest developments around Covid-19, regulation, diversity and mental health.
  • Receive breaking news stories straight to your inbox in the daily newsletter.
  • Members only access to monthly programme 'The COVER Review'
  • Be the first to hear about our CPD accredited events and awards programmes.

Join now

 

Already a Cover member?

Login

More on Adviser / Broking

Bupa to improve numerical transparency for vulnerable customers

Bupa to improve numerical transparency for vulnerable customers

Partnership with Plain Numbers Project

Hemma Visavadia
clock 18 August 2022 • 1 min read
The Rising Stars of Protection: Michael Bearman

The Rising Stars of Protection: Michael Bearman

“People need to know what fantastic services are available to them”

John Brazier
clock 18 August 2022 • 6 min read
Louise Colley: Protection is never more valuable than when the cost of living bites

Louise Colley: Protection is never more valuable than when the cost of living bites

"The true value of protection is shown when times are toughest"

Louise Colley
clock 17 August 2022 • 3 min read