Paul Roberts: How to treat vulnerable customers

Whether it is the providers who deal on a daily basis with vulnerable claimants or financial planners who are advising clients to take out protection to mitigate becoming vulnerable in the future, the protection industry has and always will be on the frontline of dealing with vulnerable customers. With two FCA occasional papers on vulnerable customers already issued and a consultation paper due imminently, processes for identifying and dealing with vulnerable customers are expected to become a regulatory requirement for providers and planners in the not too distant future. If financia...