Saving IP: Fifteen years of the Income Protection Task Force

The year 2019 was hopefully a seminal one for the individual income protection (IP) market, with sales reaching their highest level since records began*, the number of claims paid also at an all-time high and the air of an industry that's genuinely trying to do some good. But it wasn't always so... Once upon a time - way back when the product was better known as permanent health insurance (PHI) - some insurers thought they could have their cake and eat it. Several people interviewed for this...