The future of EAPs

Employee assistance programmes (EAP) could be described as the best kept secret within workplace benefits. Thousands of businesses offer it to their staff, with almost 14 million UK employees now covered by an EAP service. But in my experience, many employees are still not aware of them, and even less access them when they most need them. According to the EAP Association Market Watch report in 2013, about 10% of the workforce on average use their employer's EAP service. But in some cases, usage...