Tom Baigrie: How we handle mental health

One of the best things about the modern protection market is how so many of us join in the evolving dialogue about how we could work together and do things better. There was a time, folks, when insurers, reinsurers and many others might have dismissed those trying to change things as attention-seeking nuisances! Nowadays they are wonderfully open, and over the last few years have made rapid progress on, for example, treating the claim as our core product. Much of the talk across the industry lately has been about how we cope with customers who have mental health issues, either when th...