Richard Stewart: What is cognitive automation?

Both cognitive automation and robotic process automation (RPA) are types of process automation whereby technology is used to carry out tasks normally done by humans.  While RPA relates to the replication of a physical process - typically a simple task that does not require any decision-making - cognitive automation relates to more complex processes where a human is required to think, interpret information and act on it. Cognitive automation in context Firstly, there needs to be a defined...