COVER Claims Convention 2019: New conference announced!

New for 2019, we've given our Customer Care Conference an exciting makeover to embrace a wider context and reflect the evolving insurance landscape. Customer care remains, of course, at the heart of the claims process, providing vital support for people at a time of need. We also aim to recognise the rapid growth of valuable added services available to customers before, after and during a claim. ‘Preventative' help such as physiotherapy and nurse support, as well as post-claim services such as counselling for bereaved families. Add to this the technological advances empowering underwr...