• Home
  • Life insurance
  • Critical illness
  • Employee benefits
  • Income protection
  • Healthcare
  • Regulation
  • Diversity
  • Events
  • Industry voice
  • Newsletters
  • Sign in
  • Events
    • Upcoming events
      event logo
      COVER Mental Health Forum 2019

      We live in a society which is working hard to normalise conversations around mental health, so, as an industry, it is crucial we break down underwriting barriers and improve access to insurance. The COVER Mental Health Forum 2019 will explore themes such as employers support of mental wellness

      • Date: 14 Mar 2019
      • The Tower Hotel, London, London
      event logo
      COVER Technology & Innovation Forum 2019

      There can be no doubt that technology is changing the face of our industry. Are the robots really taking over? Find out the COVER Technology & Innovation Forum 2019.

      • Date: 03 Apr 2019
      • ONE BIRDCAGE WALK , London
      event logo
      COVER Claims Convention 2019

      COVER Claims Convention brings together some of the industry’s leading experts and providers to consider all aspects of the claims equation, highlight best practice, and – ultimately – act as a catalyst for change.

      • Date: 10 May 2019
      • Jumeirah Carlton Tower, London
      event logo
      Cover Customer Care Awards 2019

      The Cover Customer Care Awards, which will take place in May 2019, recognise exceptional service from individual protection, group protection, and private medical insurers, as well as associated firms that represent technology and added value services.

      • Date: 10 May 2019
      • Jumeirah Carlton Tower 1 Cadogan Place Belgravia London SW1X 9PY, London
      View all events
      Follow our events

      Sign up to receive email alerts about our events

      Sign up
  • Sign in
  •  
    •  

      Personalise your on site experience.


      Download and use the apps.


      Access your subscription from outside of the office.


      Get relevant news and insight straight to your inbox.

      • Sign in
     
      • Account details
      • Contact support
      • Sign out
     
  • Follow us
    • RSS
    • Twitter
    • LinkedIn
    • Newsletters
    • YouTube
  • Register
  • Industry voice
COVER
COVER
  • Home
  • Life insurance
  • Critical illness
  • Employee benefits
  • Income protection
  • Healthcare
  • Regulation
  • Diversity
 
  •  

    Personalise your on site experience.


    Download and use the apps.


    Access your subscription from outside of the office.


    Get relevant news and insight straight to your inbox.

    • Sign in
 
    • Account details
    • Contact support
    • Sign out
 
COVER
  • TCF

COVER Video: A word from the judges...

‘Don’t just tell me what everyone else does’

  • COVER
  • 14 February 2019
  • Tweet  
  • Facebook  
  • LinkedIn  
  • Google plus  
  • Send to  
0 Comments

What are the COVER Customer Care Awards judges looking out for this year?

Entries are open for the COVER Customer Care Awards 2019 and with the 1 March deadline fast approaching, we have put together a video exploring the art of writing a good awards submission.

With some new categories for 2019, these awards offer us a chance to highlight the most impressive examples of industry best practice; where insurance providers, third party services and individuals have gone ‘above and beyond' to provide top quality service to policyholders.

Related articles

  • Stonebridge Group appoints new head of recruitment
  • Paradigm Protect partners with Metlife
  • IRESS launches 'buy-now' term assurance option for advisers
  • British Friendly enhances mutual benefits programme
  • Vaping: Any kind of smoking is 'toxic'

We hear from some of this year's judges about what they are looking out for this year. Suggestions include hard evidence of top quality customer care, personal case studies and examples of how technology is being used to deliver services.

"What do you do to make yourself exceptional, what do you do to make yourself stand out from the crowd?" says Alan Knowles, Cura FS MD and chair of the Protection Dist. Group. "Don't just tell me what everybody else does, tell me what you do that is different and what is unique."

Enter your submission here and watch the judges video here.

Further reading

COVER Customer Care Awards 2019: Registration now open
  • TCF
  • 15 Nov 2018
  • Tweet  
  • Facebook  
  • LinkedIn  
  • Google plus  
  • Send to  
  • Topics
  • TCF
  • Technology
  • Underwriting
  • Individual Protection
  • Long Term Care
  • Employee Benefits
  • Group Protection
  • PMI
  • Cashplans
  • COVER Customer Care Awards 2019
  • Judges

More on TCF

  • TCF
COVER Claims Convention 2019: New conference announced!
  • 14 Feb
  • Technology
Square Health: 'Safe, effective, caring, responsive and well-led'
  • 07 Feb
  • Insurer
Royal London locates over £14m worth of lost policies
  • 25 Jan
  • Income Protection
Cirencester Friendly pays 95.2% of claims in 2018
  • 17 Jan

More news

Stonebridge Group appoints new head of recruitment

Previously from Openwork

  • Adviser / Broking
  • 18 February 2019
Paradigm Protect partners with Metlife

To offer 'difficult to get' individual protection

  • Individual Protection
  • 18 February 2019
IRESS launches 'buy-now' term assurance option for advisers

Via The Exchange

  • Technology
  • 18 February 2019
British Friendly enhances mutual benefits programme

Two new partnerships and upgrades

  • Income Protection
  • 15 February 2019
Back to Top

Most read

COVER Feature: An issue of trusts
British Friendly enhances mutual benefits programme
Vaping: Any kind of smoking is 'toxic'
Legal & General partners with Police Mutual
Vicky Churcher: Insurance upcycling
  • Contact Us
  • Marketing services
  • About Incisive Media
  • Terms and conditions
  • Privacy and Cookie policy
  • RSS
  • Twitter
  • LinkedIn
  • Newsletters
  • YouTube

© Incisive Business Media (IP) Limited, Published by Incisive Business Media Limited, New London House, 172 Drury Lane, London WC2B 5QR, registered in England and Wales with company registration numbers 09177174 & 09178013

Digital publisher of the year
Digital publisher of the year 2010, 2013, 2016 & 2017