Five things we learnt from the COVER Claims Convention 2019

Friday 10 May saw more about 120 industry professionals gather in West London for a full morning of claims; to talk about statistics, sharing stories and connecting with customers. Here are five key things that we took away from the day: 1. As an industry we should be sharing positive news stories to truly build consumer trust  The day started with an engaging keynote session from Alan Knowles, chair of the Protection Distributors Group, who spoke about the lack of consumer trust in our industry and what we need to be doing to address that. A vital element for him is collaborat...