Adam Higgs assesses how claims handling processes differ between income protection providers
The point at which a client tragically needs to claim on a protection policy is the point at which this industry gets to show their worth. If we provide a good experience, the client or their family will forever be positive about the day they took out a protection plan and hopefully promote this to their friends and family. Provide a bad experience and you risk unravelling all the good work done by the industry and heightening the general publics' perception that insurers are evil and do not...
Lisa de-Laune brings over 20 years' industry experience, having led risk, internal control, internal audit and change functions
The equivalent of £1.7m every day
Welcoming Andy Morris as finance director and Shirley Fell as operations director
Two million UK people estimated to have dementia by 2051