Financial regulation overhaul
Regulator calls out inadequate response to Policy Statement 21/5
“Any provider worth its salt should be doing a lot of these things already”
Scottish Widows’ Joe Caunce discusses why Consumer Duty is a timely opportunity to consider the moments of truth for protection products and services, as well as question whether the multitude and complexity of policies support advisers to deliver good outcomes for customers.
“The extension must surely be welcomed by all”