Interview

TCF's core objective is to improve consumer understanding of financial services. Head of the initiative, Nausicaa Delfas, tells Peter Carvill about her hopes to see a fully integrated agenda within firms

The probable next chairman of AMII, Mike Izzard talks to Lucy Quinton about his plans to inject a double dose of energy into the organisation.

After a Kafkaesque beginning to a career in insurance, Peter Staddon soon found his feet and is now Biba's head of technical services. Peter Carvill reports.

Paul Sandilands, managing director of Pulse Insurance, is driven by a belief that he can find cover for people who have nowhere else to turn - even if that means operating in a frustratingly slow market. Johanna Gornitzki reports.

A driving force behind finding a solution to the growing protection gap, Lucy Quinton finds Andy Couchman to be a man whose actions speak louder than his words.

Facing your fears

From toilet seat covers in the 80s to Vitality points today, Sammy Rubin has always been focused on innovation, as Peter Carvill discovers.

Legal & General's senior operations manager for claims and medical underwriting is keen to improve consumer awareness and understanding of his industry, as he tells Lucy Quinton.

Full disclosure

As deputy director general of Aifa, there is no one more in touch with IFAs than Fay Goddard . She tells Johanna Gornitzki exactly what needs to be done to reign the adviser community in.