Client complaints

The Financial Ombudsman Service (FOS) has warned it will demand compensation awards from businesses for non-financial errors if they are deemed to have failed vulnerable clients by "rigidly applying rules".

The Financial Conduct Authority (FCA) has for the first time distinguished between advice and guidance in the way it records complaints, in new rules out today.

Unum is the life & protection insurer with the highest rate of upheld complaints to the Financial Ombudsman Service (FOS).

Around three-quarters of advisers have received false or manufactured accusations from Financial Ombudsman Service (FOS) complainants, an increase in 10% over three years.

A protection adviser has warned advisers to check critical illness cover policy documents after receiving a series of out-dated terms and conditions for clients.

BBC's Watchdog aired concerns last night that the banks have not been honouring commitments to pay back missold PPI.

The private medical insurance (PMI) market's two biggest players have seen a rise in the number of complaints escalated to the Financial Ombudsman Service (FOS).