Total Recall - Five things you need to know about client call recording

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Total Recall - Five things you need to know about client call recording

OPAL Group's Matt Oldham discusses what advisers need to know about client call recording given the Financial Conduct Authority's recent clarification on the rules.

The FCA has clarified its position on which firms need to routinely record all conversations with their clients. Existing rules already require firms whose business involves executing trading orders for clients or trading on their own account to record all their calls and the FCA had been considering rolling this out to cover all retail financial advisers which are classed as investment firms. Following a consultation on these plans it has now backed away from requiring all advice firms to...

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