MPs on the influential Public Accounts Committee (PAC) have raised concerns the government’s overhaul of disability benefits claims will fail to deliver improvements to claimants’ experience.
The Department for Work and Pensions established the Health Transformation Programme (HTP) in 2018 to digitise the disability claims process, enable online applications, improve case management, and triage claims. But in a report out today (29 November), the PAC warns the "greatest risk" to this work is that the DWP "focuses exclusively" on the delivery of a new digitalised service, "without achieving the important transformational change for the experience of claimants". "There is a risk that government will deliver a new service for disability benefit claimants without the importan...
To continue reading this article...
Join COVER for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, key trend analysis and industry insights.
- Stay on top of the latest developments around health and wellbeing, diversity and inclusion and the cost of living crisis.
- Receive breaking news stories straight to your inbox in the daily newsletter.
- Members only access to monthly programme 'The COVER Review'
- Be the first to hear about our CPD accredited events and awards programmes.
