Public Accounts Committee warns on disability benefits overhaul

DWP must do more to engage with claimants

clock • 2 min read

MPs on the influential Public Accounts Committee (PAC) have raised concerns the government’s overhaul of disability benefits claims will fail to deliver improvements to claimants’ experience.

The Department for Work and Pensions established the Health Transformation Programme (HTP) in 2018 to digitise the disability claims process, enable online applications, improve case management, and triage claims.  But in a report out today (29 November), the PAC warns the "greatest risk" to this work is that the DWP "focuses exclusively" on the delivery of a new digitalised service, "without achieving the important transformational change for the experience of claimants". "There is a risk that government will deliver a new service for disability benefit claimants without the importan...

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