FCA: Good fact-find will help firms renew PI cover

Speaking at the annual Dynamic Planner Conference in London yesterday (5 February), the Financial Conduct Authority's director of life insurance and financial advice supervision told delegates that conducting a suitable fact-find was "critical" in getting to know clients well. Those who ensure they have completed a sufficient fact-find, Gupta said, will find it easier to renew their PI insurance. She said the FCA wanted to see more of firms transform their relationship with clients and be able to evidence how they have done so. "Firms who are adapting well to knowing their clients are...