Debbie Kennedy: Banking bad - lessons from Down Under

In the UK, we often look to Australia as a comparable market and a leading light of modern industry practice. However, the Australian banking, superannuation and insurance industry was rocked to its core by the very public exposure of its culture and behaviours during the Royal Commission. Over the course of a year, it made for sensational daily headlines and compulsive TV viewing. Executive heads rolled and industry giants changed their practices overnight. Published in February, the final 530-page report with 76 recommendations is really just the end of the beginning. On matters closer...