The Exeter digitalises IP claims

The Exeter has adopted iPipeline's AlphaTrust to digitalise its income protection (IP) claims process. Implemented to turn its paper-based workflows into a streamlined electronic end-to-end journey, the customised document and e-sign solution is digitally delivered and managed. The integrated offering is designed to drive efficiency and save time where documents may require one or more signatures by multiple parties. Ian Teague, UK Group Managing Director at iPipeline, said: "The claim is the real ‘moment of truth' for protection products. It is critically important therefore to ma...